ACCOUNTS FROM OLD SYSTEM (PRE FEBRUARY 2014)
We changed our shop software during February 2014. All accounts previously registered could not be ported over. If you are a returning customer you will need to create a new account. We're sorry for any inconvenience this causes, but it will only need to be done once.
REQUESTING REVIEW COPIES
We will not enter into discussion with freelance writers. Any request for review copies must be made via the editorial desk of the publication in question. We've given too many free books away to impoverished freelancers with no review in return for this policy to change any time soon!
PAYMENT AND PRICE CHANGES:
Due to our chosen payment system we charge at the point of ordering and not on dispatch.
All electronic checkout payments are handled by PaymentSense. We do not store or have access to any card details.You can also pay via Paypal.
We no longer accept cheques but you can pay by direct bank transfer. Payment instructions will be given when you complete checkout. This applies to UK customers ONLY. Please select the appropriate payment method at checkout.
RETURNS AND CANCELLATIONS
You can cancel your order at any time by logging in to your account. If for any reason you are unable to do this, please email us on firstname.lastname@example.org at the earliest opportunity providing as many details about your order as possible. We will process your refund immediately but it may take 24hrs to appear back in your Paypal account.
If you have received a defective item or your book has been damaged in transit, please use the 'returns' facility from your 'my account' page.
If you are merely unhappy with your item, returns may be made within 7 working days of your purchase and will be subject to a £3.00 restocking fee. The goods must be returned in as-new and saleable condition.
We no longer deal directly with Amazon because frankly they are not a particularly pleasant or fair company to deal with. You can still order books through them but they will take some time to be stocked and it's always cheaper and quicker to order from us directly. We sell on Amazon Marketplace and eBay as well.
This site, book jackets and content © Miwk Publishing Ltd 2015